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Employee FAQ
How do I refer friends?
It's easy! Check out our simple tutorial for step-by-step directions.
How do referrals work?
Make sure you're getting credit for your networks orders by ensuring your name appears in the referral dropdown list. Here's how.
Do customers need to buy a case?
Yes and no - most wines will be sold as a case (12 bottles) but we have a few gems that will be sold in groupings of 6 bottles. We will also have a rare number of magnums available.
When does Treasury Friends & Family start and end?
We’re thrilled to announce the return of our bi-annual Event! This fall, our online sale will run from October 22 through November 5. Stay tuned for more details, and in the meantime, be sure to add your name to the list here - Treasury Friends & Family | Welcome. You can also let your Friends and Family know now to add their names so they do not miss out on the opportunity.
How do I refer friends and family to this sale?
On Treasury Friends & Family website, simply click on “login” in the upper right hand corner of the homepage and log in to your account using your TWEGLOBAL.COM email address. In your account profile there will be a tab marked "referrals" select that tab to access referrals by email and Facebook post. Learn More >
Can I see what my referrals have purchased or check to see who my past referrals are?
Due to updated compliance and data privacy requirements, the purchase history and contact information of your past and current referrals cannot be accessed via your account information. We know this information has been useful in the past to help identify which of your referrals have bought and which ones you may want to nudge, so if you have questions about a specific customer we may be able to help - please email: [email protected].
How can I track my referrals, and what are the rewards?
Once the event starts, each day a new leaderboard of all employees and their referral sales will be posted to this web page. For every $200 referred to Treasury Friends & Family employees will earn 10 Cellarbrate points that can be accessed via the Cellarbrate platform. At the end of event, the Cellarbrate points will be transferred into each employees Cellarbrate account and the counter will be reset to zero.
How do I create an account?
Simple! Click on the "log-in" link in the upper right-hand corner of the website. Create an account with your tweglobal.com email address. It will take about 24-hours after that to see your name in the drop-down list. Please email [email protected] if you are still not seeing it.
If you don't have a tweglobal.com email address, please let us know at [email protected].
Why don't I see my name in the drop-down list of referral names in Checkout?
First, try logging into treasuryfriendsandfamily.com. Your name will only appear in the dropdown if you have signed into the website at least once. If you can't seem to log-in, this usually means you don't yet have an account with Treasury Friends & Family. Please follow the steps above to create an account.
After logging in, wait 24 hours and check the drop-down again. If you are still not seeing your name, then please contact [email protected] and let them help troubleshoot.
Other Questions or technical support with Treasury Friends & Family website?
Please reach out to DTC by sending an email to [email protected] and someone on our team will follow up quickly.
About the Treasury Wine Estates (TWE) Portfolio
Treasury Wine Estates (TWE) is one of the world’s largest wine companies, striving to become the world’s most celebrated wine company. With a large portfolio of preeminent wineries, TWE hopes to offer you easy access to the wines you love and those you have yet to discover.